Surf Air is a membership-based, all-you-can-fly airline that offers on-demand, private jet service to its members. With the ability to fly between popular business and leisure destinations in California and Texas, Surf Air has earned quite a name for itself in the aviation industry.
However, with any service, there are bound to be opinions, questions, concerns, and reviews. In this blog post, we’ll take an in-depth look at Surf Air as a brand, their membership program, and what members have to say about their overall experience with the airline.
So buckle up, relax, and let’s dive into some Surf Air reviews!
Table of Contents
1. Surf Air Overview
Welcome to our review of Surf Air, the semi-private airline that offers luxurious travel at an affordable price. In this section, we’ll provide an overview of what Surf Air is all about.
Surf Air is a relatively new airline that was founded in 2013. The airline offers semi-private flights on a membership basis, meaning that members pay a monthly fee to have access to the airline’s fleet of small aircraft. With four membership tiers ranging from $199 to $2,999 per month, Surf Air is accessible to a wide range of travelers.
One of the benefits of flying with Surf Air is that the airline offers a more sustainable way to travel. By flying on Surf Air, you can reduce your carbon footprint while enjoying a luxurious travel experience. Additionally, Surf Air offers a range of amenities on board, including comfortable seating, complimentary snacks and drinks, and Wi-Fi.
Overall, Surf Air is a great option for travelers who want to reduce their carbon footprint without sacrificing luxury. In the following sections, we’ll dive into more detail about Surf Air’s membership options, customer service experience, and more. Stay tuned!
2. Surf Air Membership Options
When it comes to membership options, Surf Air has a variety of choices to meet your needs. From the affordable $199 per month Access Membership to the top-tier $2,999 per month Preferred Membership, there’s something for everyone.
But what exactly do these memberships offer? As previously mentioned, the Access Membership provides members with access to all flights on a per-seat basis, while the other memberships offer varying levels of monthly flight credits.
For those who want a more customizable experience, the al la carte program allows members to choose which routes they want to fly, starting at $500 for one-way flights. And for those who plan to fly frequently, the annual membership may be the most cost-effective option at $2,500, providing access to all routes and benefits.
No matter which membership you choose, Surf Air’s private fleet of aircraft is at your disposal. And if you’re ever unsure which membership is best for you, the customer service team is always available to assist.
Overall, Surf Air’s membership options offer a range of choices to suit your individual needs and budget. And with access to a private fleet of aircraft and exceptional customer service, it’s a great option for frequent flyers and those looking for a more luxurious travel experience.
3. Customer Service Experience on Surf Air
When it comes to private jet travel, customer service is key. Luckily, Surf Air doesn’t disappoint in this aspect. Their customer service onboard their private flights has been hailed as exceptional by numerous reviews. Passengers have praised the attentiveness and friendliness of their flight attendants, as well as the overall experience of flying with Surf Air.
But customer service on Surf Air extends beyond just the flight itself. Their booking and reservation process is simple and efficient, with their dedicated customer service team available to assist with any questions or concerns. Additionally, Surf Air offers perks such as exclusive pre-flight lounges and concierge services, further enhancing the customer experience.
One of Surf Air’s most popular membership options, the “Unlimited” plan, includes unlimited flights throughout the US and Europe, with no additional fees or charges. This plan also offers guaranteed availability and priority booking, ensuring that members can easily access Surf Air’s top-notch customer service whenever they need it.
Surf Air’s focus on providing excellent customer service is evident in every aspect of their operations, from their fleet of high-quality aircraft to their attentive flight attendants and customer service team. If you’re looking for a private jet charter that prioritizes your comfort and satisfaction, Surf Air is definitely worth considering.
4. Surf Air’s Most Popular Membership Option
So you’re interested in Surf Air’s membership options? Let’s take a closer look at their most popular plan: the Preferred membership.
For $2,450 per month, you’ll have access to unlimited flights on all routes within Texas. This plan is perfect for frequent travelers within the state who want to save time and skip the hassle of traditional airport security and check-in processes.
Critics have pointed out the high cost of Surf Air’s membership options, with some plans reaching up to $2,950 per month. However, it’s important to note that there are more affordable options available, starting at just $199 per month for access to private flights.
If you’re someone who values convenience and wants to avoid the stress of commercial flights, the Preferred membership may be worth the investment. Plus, there are no hidden fees to worry about.
Overall, Surf Air’s subscription-based model offers a unique alternative to traditional airlines. With their most popular membership option, you’ll have the freedom to travel within Texas as much as you’d like, without the usual headaches of commercial air travel.
5. Surf Air Charter and Booking Process
When it comes to booking a luxurious private jet experience, Surf Air has streamlined the process into a quick and seamless experience. With their innovative 30-second booking process, you can easily book your next flight with ease. This makes Surf Air a great option for those who need to book a last-minute flight without the hassle of a lengthy booking process.
Not only is their booking process quick and easy, but Surf Air also offers a variety of charter options for their members. You can simply enter your estimated annual flight hours and flight time to compare different options. This flexibility is perfect for those who may not want to commit to a full membership or want to own a fractional.
Additionally, Surf Air’s electrification initiative is changing the aviation game. Their environmentally conscious approach to flying provides an added level of comfort and peace of mind while in the air.
Overall, Surf Air’s charter and booking process is efficient and convenient for their members. With their commitment to innovation and luxury, it’s no wonder why Surf Air has become a popular choice for private jet travel.
6. Surf Air’s Fleet and Brand Standards
When it comes to private aviation, the type of aircraft and brand standards can make or break the experience. Luckily, Surf Air has an impressive fleet and branding strategy that sets them apart.
Surf Air offers a fleet of Pilatus PC-12 and King Air 350 aircraft, both known for their reliability and comfort. The Pilatus PC-12 has a spacious cabin and seating for up to eight passengers, while the King Air 350 offers a luxurious experience for up to six passengers. Both planes are equipped with the latest technology and amenities for a comfortable journey.
In addition to a top-notch fleet, Surf Air has a strong branding strategy that ensures consistency across all flights. Each aircraft is branded with the Surf Air logo, providing a cohesive brand experience. The cabin crew is trained to follow Surf Air’s operational standards, ensuring that every flight is up to the high standards expected from the company.
Overall, Surf Air’s fleet and branding strategy is impressive and provides customers with a consistent and comfortable experience. Whether flying on a Pilatus PC-12 or a King Air 350, passengers can expect a luxurious journey with top-notch amenities and service.
7. Surf Air’s Affordability Compared to Other Private Flights
When it comes to private air travel, one of the biggest concerns for most people is the price tag. While the convenience of flying on a private aircraft is undeniable, it can often come with a hefty cost. That’s where Surf Air comes in.
Compared to other private jet charters, Surf Air’s price range is much more affordable. With an average of $8,500 per hour for flights to 10 US cities, Surf Air offers a great value proposition for those who want to enjoy the luxury of private air travel without breaking the bank.
But affordability doesn’t mean compromising on quality. Surf Air’s fleet of 8-seat Pilatus PC-12 turboprop aircraft offers luxurious seating and personalized service, making each flight a truly memorable experience. And with the option to book flights minutes before departure, Surf Air provides a level of flexibility that is unmatched by traditional private jet charters.
So, how does Surf Air stack up against other private air travel options? When compared to first-class commercial flights, Surf Air’s prices may seem steep. However, for those who value the convenience and comfort of private air travel, Surf Air’s prices are very competitive.
Overall, Surf Air is a great option for those looking for a more affordable and sustainable way to travel on private aircraft. With multiple membership options and a commitment to providing exceptional customer service, Surf Air is a company that is worth considering for your next private flight.
8. Who Can Use Surf Air’s Private Charter?
So, who can actually use Surf Air’s private charter? Well, to start, it’s important to note that Surf Air is a membership-based service. This means that you’ll need to become a member in order to have access to their private charters.
Luckily, there are a few membership options to choose from. The most popular membership option is the Unlimited Membership. With this membership, you’ll have access to unlimited flights on Surf Air’s scheduled service routes.
If you’re not quite ready to commit to a monthly membership, you can opt for Surf Air Express, which is a membership for occasional travelers who want to have the convenience of private air travel without paying a monthly fee.
It’s also worth noting that Surf Air operates in select locations, including California, Texas, and Europe. So, if you’re not located in one of these areas, you may not be able to use Surf Air’s services.
In terms of specific requirements, there really aren’t any strict regulations for who can use Surf Air’s charter services. As long as you’re a member and have booked a flight, you’ll be able to fly with Surf Air.
That being said, Surf Air does adhere to strict brand standards and expects a certain level of behavior from its members. This means that if you’re someone who is consistently disruptive or disrespectful to other passengers or crew members, you may not be allowed to continue using Surf Air’s services.
Overall, if you’re looking for a convenient and hassle-free way to travel on private charters, Surf Air’s membership options are definitely worth considering. Just be sure to check if they operate in your area and follow their brand standards to ensure a smooth and enjoyable travel experience.
9. Surf Air Company Culture and Employee Reviews
If you’re considering flying with Surf Air, it’s worth taking a closer look at the company culture and employee reviews. Based on anonymous feedback from current and former employees, Surf Air has an overall rating of 3.5 out of 5.
It’s clear from employee reviews that Surf Air places a strong emphasis on teamwork and communication. Employees describe their colleagues as energetic, kind, sincere, patient, and adaptable. There’s a strong focus on delivering a positive customer experience, with employees exhibiting a passion for people and a commitment to learning and growth.
While Surf Air is known for its private membership options, the company also offers charter and booking services. It’s important to note that Surf Air has its recognition and value in the aviation marketplace, with employees citing strong management of flights and reservations.
In terms of affordability, Surf Air’s pricing may be higher than some local airlines, but it’s important to consider the level of service and convenience provided. The company’s fleet and brand standards are also highly regarded, with a focus on safety and comfort.
Overall, Surf Air appears to prioritize a positive company culture and customer experience. If you’re considering flying with Surf Air, it’s worth taking into account the feedback from current and former employees to get a sense of what to expect from the company.
10. Final Thoughts on Surf Air
After considering all the aspects of Surf Air, it is safe to say that this membership-based private jet charter company is a great option for frequent fliers who value convenience and luxury. With its focus on sustainability and reducing travel time, Surf Air caters to the needs of busy professionals and travelers.
The customer service experience on Surf Air is exceptional, with flight attendants and captains treating customers with the utmost respect and care. Members have the option to choose from a variety of membership plans, including the most popular “Unlimited Flights” plan, which provides an unlimited number of flights each month at a fixed price. The booking and charter process is straightforward and efficient which makes the entire experience hassle-free.
Surf Air’s fleet boasts luxurious interiors and comfortable seating, allowing passengers to relax and enjoy their flight. The company’s brand standards are high, with a focus on elegance and sophistication.
In terms of affordability, Surf Air provides excellent value for money when compared to other private flights, with a value for money and ROI score of 4.5 out of 5 stars. The company also offers flexibility for business passengers who need to travel frequently.
Employee reviews suggest that Surf Air is a great company to work for, with an overall rating of 3.5 out of 5 stars. This indicates that the company’s culture is supportive, and employees have a positive experience working for Surf Air.
In conclusion, Surf Air is a great option for those who travel frequently and value convenience and luxury. With excellent customer service, a variety of membership plans, and luxurious amenities, Surf Air provides a great flying experience for its members.
