As the national airline of Papua New Guinea, Air Niugini has been serving the beautiful island nation for over four decades. With its fleet of modern aircraft and dedication to offering top-notch customer service, Air Niugini has been a trusted choice for travelers visiting or living in Papua New Guinea.
But what do customers really think about this airline? In this blog, we’ll take a look at Air Niugini reviews and ratings, examining what customers have to say about their experiences flying with this airline.
From overall satisfaction to specific compliments and criticisms, we’ll provide an honest and comprehensive overview of Air Niugini’s track record as a carrier.
Table of Contents
1. Air Niugini: A Papuan carrier with mixed customer reviews
When it comes to Air Niugini, opinions are divided. On one hand, frequent travelers give this papuan carrier an average rating of 7.6 out of 10, with in-flight meals being a notable strength. On the other hand, there are some pretty scathing reviews out there, with some people describing the service as “absolutely disgraceful”. And this is reflected in the airline’s 2.6 out of 5 stars rating on ProductReview.com.au.
It’s clear that Air Niugini is a carrier with mixed customer reviews. Some people have had great experiences flying with them, while others have had terrible ones. This makes it difficult to know what to expect when booking a flight with Air Niugini. However, it’s worth remembering that every airline will have some dissatisfied customers, and it’s impossible to please everyone all the time.
With that said, it’s important to take customer reviews into account when making a decision about which airline to fly with. If you’re considering Air Niugini, it’s worth doing your research and reading up on what other travelers have to say. This will help you get a better sense of what you can expect from this papuan carrier.
2. Air Niugini’s strengths
When it comes to Air Niugini, frequent travelers have given this Papuan carrier an average rating of 7.6 out of 10. Despite mixed reviews, Air Niugini has its own strengths that can’t be overlooked. For instance, its in-flight meals are highly valued by its passengers, and its cabin crew and cabin comfort are also highly praised.
Recently, a review on ProductReview.com.au gave Air Niugini a 2.6 out of 5-star rating, which is by no means impressive. However, the reviewer did mention that the lounge was surprisingly pleasant, with a modern and colorful interior. The limited view of the apron was also a plus. This is a testament to the carrier’s efforts to make its customer’s waiting experience at the airport a more delightful one.
Furthermore, Air Niugini has been certified by Skytrax as a 3-Star airline for the quality of its airport and onboard product and staff service. In this product rating, seats and amenities are taken into account. This makes Air Niugini a decent choice for travelers who want to fly with an airline that prioritizes the comfort and satisfaction of its passengers.
While the airline has some cabin issues such as poor air circulation and smells at times, there have been instances where customers have had pleasant experiences, especially with the lounge and boarding process. It’s also worth mentioning that Air Niugini is a good place to start a career as it offers opportunities for professional growth and development.
However, it’s important to note that Air Niugini’s customer reviews are mixed, with some expressing disappointment with the carrier’s lack of compassion and terrible service. Flights are often delayed or, in some cases, cancelled, which could be a cause of inconvenience for some travelers.
Overall, if you’re looking for a decent airline with good in-flight meals, a friendly cabin crew, and a comfortable cabin experience, Air Niugini might be worth considering. Just keep in mind its delays and cancellations, and be prepared to experience some issues with the cabin at times.
3. Surprisingly good service and pleasant lounge experience
If you’re looking for a pleasant experience with Air Niugini, you may be surprised by their lounge. It may not be particularly large, but the modern and colorful interior is enough to make up for it. Plus, you’ll have a limited view of the apron to enjoy while you wait for your flight.
But the surprising pleasantness doesn’t stop there. Ground-staff members are friendly and take their time to process tickets with smiles on their faces. Once you’re settled into the lounge, you’ll be able to enjoy some in-flight meals, which is considered one of Air Niugini’s strengths. The cabin crew and comfort are also particularly valued.
While the boarding process is quick, the seats on the plane can be uncomfortable. However, Air Niugini may be a good place to start a career in the airline industry.
It’s important to note that while Air Niugini is certified as a 3-Star airline for airport and product quality, they do have a reputation for delayed and cancelled flights. This, coupled with mixed customer reviews highlighting a lack of compassion and terrible service, means it’s important to manage your expectations.
Overall, while Air Niugini may have its setbacks, the surprising nice lounge experience and friendly ground-staff make for a decent start to your journey.
4. Cabin issues
While Air Niugini has its strengths, there are also some issues with the cabin experience. As mentioned in previous sections, the cabin can often be too warm and smelly, which can make for an uncomfortable flight. Additionally, the seats are quite hard, which can be uncomfortable for longer flights.
However, despite these issues, the boarding process is quick and efficient, and once through check-in, you can walk right onto the plane. While this can be a bonus, it’s worth noting that the uncomfortable seats can make for a less enjoyable flight experience.
If you’re considering a career with Air Niugini, keep in mind that any department can be a good starting point, but it may take time to move up from your starting position.
Overall, while there are some cabin issues, Air Niugini still offers a pleasant lounge experience and has some strengths when it comes to in-flight meals and cabin crew. However, it’s worth considering the mixed customer reviews that highlight a lack of compassion and terrible service, as well as the frequent delays and cancellations, before booking your next flight with this Papuan carrier.
5. Quick boarding process, but uncomfortable seats
If you’re considering flying with Air Niugini, be prepared for cramped seats in Economy Class. Although the boarding process is quick and efficient, the uncomfortable seats can put a damper on your flight experience. As mentioned in previous sections, the cabin is spacious, but the seats are extremely tight. You may get lucky and have passengers in front of you who don’t recline their seats, but it’s not a guarantee. The minimal catering might not be an issue for short flights, but longer flights may leave you feeling hungry. However, it’s important to note that Air Niugini’s Business Class offers more comfortable seats and priority boarding. Overall, while the airline has its strengths, comfort is not one of them in Economy Class.
6. Air Niugini as a good place to start a career
If you’re looking for a career start, Air Niugini’s various departments could be an excellent place to begin. Many employees have reported positive experiences in their respective roles. However, it’s worth noting that it may take some time to progress beyond your initial job position.
The airline’s commitment to training and development is a major strength, making it a great company to gain experience and grow professionally. Air Niugini encourages employees to take on responsibilities and offers opportunities to work across various departments, broadening their skills and knowledge.
As mentioned earlier, Air Niugini has been certified as a 3-Star airline for the quality of its airport and onboard product and staff service. This certification, combined with the company’s emphasis on employee development, suggests that it’s a reputable place to start a career in the aviation industry.
That said, the airline’s mixed customer reviews, which highlight the lack of compassion and poor service, may impact your experience. Similarly, delays and cancellations could cause inconvenience and frustration.
Overall, Air Niugini could be an excellent match for someone starting their career in aviation. Its training and development opportunities seem promising, but keep in mind that there may be some challenges along the way.
7. Flights are often delayed and canceled
If you are considering flying with Air Niugini, it’s important to know that their flights are often delayed and cancelled. This can be frustrating when you have a tight schedule or important plans to attend to. Unfortunately, this has been a recurring issue for the airline, as reported by numerous customers.
It’s a shame because Air Niugini has some great strengths, such as their in-flight meals and pleasant lounge experience. However, these positives can quickly be overshadowed by the frustration caused by cancelled or delayed flights. It’s important to keep this in mind when considering a booking with Air Niugini.
Despite this issue, Air Niugini has been certified as a 3-Star airline for the airport and product quality. Additionally, some customers have reported that Air Niugini is a good place to start a career, which could be an encouraging sign for those interested in pursuing aviation-related jobs.
However, it’s clear that Air Niugini needs to improve when it comes to flight reliability and customer service. Mixed customer reviews have highlighted a lack of compassion and terrible service, which is not a good look for any airline.
In summary, while Air Niugini has some strengths and positives, it’s essential to know that flights are often delayed or cancelled. This can be frustrating and impact travel plans significantly. It’s worth keeping this in mind when evaluating your options and booking your next flight.
8. Mixed customer reviews highlight a lack of compassion and terrible service
In stark contrast to the pleasant lounge experience and decent in-flight comfort, Air Niugini has received mixed reviews from customers regarding their service and levels of compassion. While some reviews were positive, several customers have highlighted instances of terrible service, with staff reportedly displaying a lack of empathy towards passengers experiencing difficulties.
This is a concerning aspect of Air Niugini’s customer service, as airlines should prioritize the well-being and comfort of their passengers above all else. While the airline has been certified as a 3-star airline for airport and product quality, poor customer service can severely impact a passenger’s overall experience.
It’s important to note that customer reviews, while helpful, should always be taken with a grain of salt. However, an overwhelming number of negative reviews can’t be ignored and should prompt the airline to address any shortcomings in their customer service.
Despite the mixed reviews, Air Niugini remains a solid option for travelers looking to fly within Papua New Guinea. However, passengers should be aware of the potential for poor customer service and lack of compassion during their travels, and take this into account when making their travel plans.
9. Air Niugini certified as a 3-Star airline for the airport and product quality
Air Niugini has been certified as a 3-Star airline for the quality of its airport and onboard product and staff service. This means that the airline meets some basic standards set by independent evaluators in terms of its seats, amenities, and overall service. This is great news for passengers who are looking for a pleasant travel experience. However, as we have seen in the previous sections, Air Niugini has mixed customer reviews with some highlighting the lack of compassion and terrible service. Therefore, although the certification is a positive step in the right direction, it should not be the sole factor that passengers should rely on when selecting this airline. It’s important to read reviews, take note of any potential issues and make an informed decision.
10. Limited view from the lounge but modern interior design.
When it comes to the Air Niugini lounge, the view from the windows may leave something to be desired. However, the modern and colorful interior design more than makes up for it. You’ll find the lounge surprisingly pleasant, even if it’s not particularly large. The limited view of the apron may be disappointing for some, but the comfortable seating and overall ambiance make up for it.
If you’re looking for a sleek and modern atmosphere, the Air Niugini lounge won’t disappoint. The decor is trendy and up-to-date, with bold colors and minimalist design. The lounge is also kept in great condition, with tidy and clean surroundings.
Overall, the lounge experience with Air Niugini may not offer the best views on the apron, but the modern interior design will make you feel right at home. Sit back, relax, and enjoy the comfortable seating and pleasant surroundings before boarding your flight.
