At SeaFrance Holidays, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
1. Who are we?
SeaFrance Holidays is a travel provider specializing in European ferry bookings and holiday packages. For the purposes of data protection law, the “Data Controller” is SeaFrance Holidays.
2. How do we collect information from you?
We obtain information about you when you use our website, for example, when you:
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Make a booking for a ferry or holiday package.
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Contact us about products and services.
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Sign up for our newsletter.
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Enter a competition or complete a survey.
3. What type of information is collected?
The personal information we collect might include:
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Identifiers: Your name, address, email address, and phone number.
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Travel Documents: Passport details, nationality, and date of birth (required by ferry operators and border authorities).
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Payment Details: Credit/debit card information (processed securely by our third-party payment processors; we do not store full card details).
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Technical Data: Your IP address and information regarding what pages are accessed and when.
4. How is your information used?
We may use your information to:
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Process a booking you have made.
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To carry out our obligations arising from any contracts entered into by you and us.
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Seek your views or comments on the services we provide.
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Notify you of changes to our services.
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Send you communications which you have requested and that may be of interest to you (e.g., sales and travel tips).
5. Our Lawful Basis for Processing
Under the GDPR, we rely on the following legal bases:
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Contractual Necessity: To fulfill your travel booking.
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Legal Obligation: To provide passenger manifest data to port authorities.
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Consent: For marketing communications (which you can withdraw at any time).
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Legitimate Interest: To improve our website and customer service.
6. Who has access to your information?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
Third-Party Service Providers working on our behalf: We may pass your information to our third-party service providers (such as ferry operators like P&O, DFDS, or Brittany Ferries, and hotel partners) for the purposes of completing tasks and providing services to you on our behalf. However, we disclose only the personal information that is necessary to deliver the service.
7. Your Choices & Rights
You have a choice about whether or not you wish to receive information from us. You also have the right to:
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Access: Request a copy of the information we hold about you.
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Correction: Ask us to correct inaccurate data.
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Erasure: Request that we delete your personal data (the “Right to be Forgotten”).
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Restriction: Object to our processing of your personal data for direct marketing.
To exercise any of these rights, please contact us at [Your Contact Email].
8. Security Precautions
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with 128-bit encryption on SSL. While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
9. Use of ‘Cookies’
Like many other websites, the SeaFrance Holidays website uses cookies. ‘Cookies’ are small pieces of information sent by an organization to your computer and stored on your hard drive to allow that website to recognize you when you visit. They help us to improve our website and deliver a better, more personalized service. You can switch off cookies by setting your browser preferences.
10. Links to other websites
Our website may contain links to other websites run by other organizations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit.