Air India Business Class Review – Seats, Service and Comfort

Welcome to our blog post about Air India reviews for their business class international rating. As a traveler, choosing the right airline is crucial when it comes to comfort, convenience, and overall travel experience.

When it comes to business class travel, travelers want to ensure they are getting their money’s worth with top-notch service, luxurious amenities, and exceptional quality.

In this blog post, we’ll be sharing comprehensive reviews of Air India’s business class international rating. From the check-in process to in-flight services and after-flight experiences, we will cover all aspects of Air India’s business class services. Keep reading to find out if Air India is the right choice for your next business class trip!

1. Overall Air India Business Class Experience
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1. Overall Air India Business Class Experience

When it comes to the overall experience of Air India’s Business Class, opinions are divided. Some people find it pleasant, comfortable, and relaxing, while others have had a terrible time. Based on reviews from the past year, Air India’s long-haul Business Class scores an average of 79 points, but this flight was nowhere near that level.

While the flight did take off on time, the cleanliness of the Business Class seats left a lot to be desired. Reviewers have also mentioned that the aircraft is old, and in some cases, the seats don’t work. This is not the type of experience one would expect from a Business Class product.

That being said, some reviewers have found the service quality to be professional and friendly. The availability of a complimentary Chauffeur Pick-up and Drop-off service is also a nice touch. However, the quality of food and amenities has been inconsistent, with some passengers reporting a lack of proper food and garbage bags.

Seating configuration and privacy are also important factors, and Air India uses a 2-2-2 seating configuration in Business Class aboard its Boeing 787s. This differs from the 1-2-1 layouts that most other airlines have switched to.

In terms of Skytrax rating and customer feedback, Air India’s Business Class fares vary depending on your destination and the time of year you’re traveling. If you’re considering Air India for your next Business Class flight, it’s important to take all these factors into account and make an informed decision.

Overall, the Air India Business Class experience may work for some passengers, but the inconsistencies and outdated aircraft make it a risky choice. If you’re looking for a reliable Business Class product, you may want to consider other airlines that have higher ratings and better customer feedback.

2. Service Quality and Politeness of Crew
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2. Service Quality and Politeness of Crew

The crew of Air India’s Business Class, by and large, is hospitable and courteous. However, there have been some reports of near-hostile service from passengers who have flown with the airline on long-haul journeys. It seems that there are inconsistencies in the level of service provided, and passengers cannot always count on a top-notch experience.

When compared to other long-haul Business Class offerings, the service quality on Air India can be hit or miss. Some passengers report a satisfactory experience, while others are left disappointed by the lack of attention and care provided by the airline staff.

On the brighter side, the crew is generally polite and helpful, with many passengers praising the attentiveness and willingness to assist displayed by the staff. Additionally, the in-flight entertainment and amenities are often of high quality, with a decent selection of options to keep passengers occupied during the flight.

However, while the crew may be polite and willing to assist, the airline needs to work on consistency in service quality to ensure that all passengers receive an excellent experience during their flight. It is worth noting that the level of hospitality and professionalism displayed by the crew can make a significant difference in the overall experience for passengers, and Air India should work to ensure that their staff is trained to provide consistent and exceptional service.

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In conclusion, the service quality on Air India’s Business Class can vary, with some passengers reporting an excellent experience, and others left disappointed by the lack of attention provided by the staff. Nonetheless, the crew is usually polite and willing to assist, and the amenities and in-flight entertainment are generally of high quality. However, there is room for improvement in terms of consistency in service quality to ensure that all passengers have an enjoyable flight experience.

3. Comparison to Other Long-Haul Business Class Reviews
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3. Comparison to Other Long-Haul Business Class Reviews

When comparing Air India’s business class experience to other long-haul business class reviews, it falls short. In the past year, long-haul business-class reviews have scored an average of 79 points, while Air India’s business class falls below that average.

Several reviews point out that service quality and crew’s politeness are major factor in determining the quality of a business class experience. Unfortunately, Air India’s crew has received criticism for their lackluster performance.

Additionally, aircraft condition and seat comfort are crucial aspects of any business class experience. The reviews indicate that Air India’s aircraft are old, and the seats are uncomfortable, with several reports of broken seats.

While it is true that Air India’s business class offers some unique advantages, such as a spacious and private seating configuration, it falls short on other aspects. Customers expect quality food and amenities but reviews report that Air India’s offerings in these areas are lackluster.

The availability of empty seats is also an essential factor in the overall business class experience. While some airlines manage to keep some seats empty for added privacy, Air India reportedly does not follow this practice.

Finally, customers expect hospitality and professionalism from the crew, but several reviews suggest that Air India falls short in this aspect.

Looking at Skytrax ratings and customer feedback, it is clear that Air India’s business class experience is underwhelming compared to other airlines. So if you are considering Air India’s business class, be aware that it falls behind in several key areas.

4. Aircraft Condition and Seat Comfort
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4. Aircraft Condition and Seat Comfort

When it comes to the overall Air India Business Class Experience, seat comfort, and aircraft condition definitely play a huge role. While some reviews mention the cabin decor being “retro,” it’s important to note that it’s the seating and amenities that truly make or break the experience.

One thing that stands out about Air India’s Business Class seating is the unique 6 x 3 configuration. This layout provides ample room for passengers and almost gives a sense of privacy. However, some reviewers have pointed out that the seats don’t recline a full 180 degrees, but rather closer to 170 degrees. This may not be a big issue for some, but for those looking to truly lie flat during a long-haul flight, it could be a drawback.

The quality of the seats overall seems to be a mixed bag. While some reviewers have found them extremely comfortable, others have had negative experiences, such as seats not functioning properly or being in poor condition. It’s clear that Air India may need to improve the maintenance of their seats to ensure a consistent and high-quality experience for all passengers.

When it comes to amenities, Air India seems to offer a decent selection, including IFE (in-flight entertainment) and good quality food. However, some reviews have stated that the IFE system may be outdated and not very user-friendly.

Overall, while the 6 x 3 seating configuration and privacy features seem to be a standout feature of Air India’s Business Class, the quality and maintenance of the seats may need some improvement. However, the quality of amenities such as food and IFE seem to be of a good standard. It’s worth noting that each passenger’s experience may differ, but considering all the factors mentioned, it seems that Air India’s Business Class could benefit from some upgrades and improvements to truly provide a luxurious and comfortable experience for all.

5. Quality of Food and Amenities

When it comes to your Air India business class experience, the quality of food and amenities can make a big difference. Fortunately, Air India has some strengths in this area.

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As far as other services like food and drink go, it can look pretty much like an economy class. However, the quality of the meal service is good. Even though the presentation is the same as economy meals, the butter chicken dish I had was great, with a satisfying level of spice.

Aside from the food, Air India does have some noteworthy amenities. For example, the airline often carries a wide variety of different wines, which is a nice touch even on shorter international flights. The amenity kit situation can be a bit lacking, with some flights not including them at all. However, the comfortable seating and friendly crew can make up for this.

One potential downside to the food and amenities on Air India is that they may not be up to par for those who are used to other high-end business class experiences. However, if you are looking for a pleasant flight with good food and decent amenities, Air India is worth considering.

Overall, when it comes to your Air India business class experience, the quality of food and amenities should be taken into account. While not the most lavish experience, Air India’s food is good and their range of wines is impressive. Plus, the comfortable seating and friendly crew can make for a pleasant trip.

6. Seating Configuration and Privacy

Now let’s talk about the seating configuration and privacy in Air India’s Business Class on their Boeing 787-8. As mentioned before, Air India uses a 2-2-2 seating configuration, which is a bit outdated compared to other airlines that have switched to 1-2-1 layouts for more privacy and direct aisle access for each passenger. However, the seats themselves are quite spacious with a width of 22 inches and a pitch of 74 inches, and they do offer fully-flat beds for a comfortable sleep experience.

In terms of privacy, the 2-2-2 configuration may not be ideal for those who prefer more seclusion, as you’ll have to share your space with another passenger. However, the middle seats do have a privacy divider that can be raised if you’re travelling alone and want some added privacy. The cabin itself feels roomy and not cramped, which is always a plus.

Overall, while the seating configuration may not be the most modern or private, the seats themselves are comfortable and spacious. And with the option to raise the privacy divider, you can still have some privacy if you’re travelling alone.

Continue reading to learn about the quality of food and amenities onboard Air India’s Business Class.

7. Availability of Empty Seats
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7. Availability of Empty Seats

When it comes to booking a business class ticket, one thing that many travelers hope for is the availability of empty seats. After all, who wouldn’t want to stretch out and enjoy a little extra space on a long-haul flight? Unfortunately, the odds of finding empty seats on Air India’s 787 business class cabin aren’t incredibly high. With just three rows of seating in a 2-2-2 configuration, there is only 18 seats total, so the chances of having rows of empty seats to choose from are slim.

That being said, there are some upsides to Air India’s business class cabin that help to make up for the lack of empty seats. For one thing, the cabin is separated from the rest of the plane by a curtain, which gives it a more exclusive feel. Additionally, passengers are treated to a range of amenities like welcome drinks, magazines, and a choice of meals (both vegetarian and non-vegetarian options are available).

Of course, even with these perks, many travelers may still find themselves disappointed by the lack of empty seats. If you’re hoping to stretch out and get some extra rest, you may want to consider upgrading to Air India’s Executive Class, which offers lie-flat seats for a more comfortable sleeping experience.

Overall, while the lack of empty seats in Air India’s 787 business class cabin may be a downside for some travelers, the exclusive feel of the cabin and the range of amenities on offer help to make up for it. If you’re looking for a business class experience that feels special without breaking the bank, Air India may be a good option to consider.

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8. Crew Hospitality and Professionalism
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8. Crew Hospitality and Professionalism

When it comes to the crew on Air India’s Business Class, their hospitality and professionalism can be hit-or-miss. While you can expect a friendly “namaste” upon boarding, the service quality and politeness of the crew can be inconsistent. Some reviews praise them for being attentive and helpful, while others express disappointment in their lack of attention and care.

In terms of hospitality, the flight attendants in business class are generally rated well. They’re not overly friendly to the point of being insincere, but they are professional and courteous. Despite this, some reviews have criticized the crew for being distracted or disinterested, which can be frustrating when you’re paying a premium for Business Class service.

In comparison to other long-haul Business Class reviews, Air India falls somewhere in the middle when it comes to crew hospitality and professionalism. While they’re certainly not the worst, they also have some room for improvement.

Despite some mixed reviews, overall Air India’s Business Class experience is quite pleasant, comfortable, and relaxing. While some aspects of the service can be inconsistent, the crew’s hospitality is generally rated positively. If you’re looking for a solid option for traveling long-haul between New Delhi and Hong Kong, Air India’s Business Class may be a good choice for you.

9. Skytrax Rating and Customer Feedback
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9. Skytrax Rating and Customer Feedback

When it comes to evaluating airline experiences, customer feedback is crucial. Air India’s Business Class has received mixed reviews over the years, but what do Skytrax ratings and customer feedback tell us?

Skytrax, the world’s largest airline review site, rates airlines based on various factors such as cabin cleanliness, seating comfort, and overall service quality. Air India Business Class has a current rating of three stars out of five, which may not seem impressive compared to some other airlines.

However, it’s essential to remember that Skytrax ratings don’t always align with personal experiences. Some reviewers have had pleasant experiences with the Air India Business Class, citing the excellent service quality and top-notch amenities, such as crisp cotton-covered quilts.

On the other hand, some reviewers complained about inconsistency issues, indicating that the airline has a lot of room for improvement. Nonetheless, Skytrax ratings are an excellent benchmark to gauge overall customer satisfaction.

When comparing Air India Business Class to other airlines, it’s worth noting that some airlines outshine others in the Skytrax ratings. For example, Qatar Airways Business Class is considered one of the best in the world, with a five-star rating.

In conclusion, while Skytrax ratings and customer feedback are valuable tools to evaluate airlines, they may not always represent your personal experience. It’s worth considering several factors when choosing an airline, such as seating comfort, amenities, and service quality, to ensure the best possible flight experience.

10. Comparison to Other Airlines
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10. Comparison to Other Airlines

When it comes to comparing Air India’s Business Class to other airlines, the picture can be mixed. While the airline has been praised for its variety of wine selections and comfortable seats, other areas have been criticized.

In terms of service quality and professionalism, some frequent travelers have given Air India an average rating of 6.9/10. This is lower than other premium airlines like Emirates and Qatar Airways, which consistently receive ratings of 8 /10.

Additionally, while Air India’s aircraft may be relatively new, it seems that the condition of the seats and amenities can vary greatly from flight to flight. Some business class passengers have reported broken seats and dirty cabins, which is not typical of other leading airlines.

Food quality is another area where Air India may fall short when compared to some other carriers. While some passengers have noted that the food is decent, there have been complaints about the overall quality and selection.

When it comes to seating configuration and privacy, Air India’s Business Class offers a relatively standard layout. However, some passengers have noted that other airlines like Qatar Airways offer more private and spacious seats.

Overall, while Air India’s Business Class may not be the best in the industry, it does offer a comfortable and generally pleasant experience for those looking for a more affordable option. However, those looking for the best-of-the-best may want to consider other leading airlines for their premium travel needs.

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